TERMS AND CONDITIONS
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Frequently asked questions about our privacy policy
Answers to the most common questions about how Solventis B.V. handles your personal data
Solventis B.V., owner of Peppol.nu, is the controller for recording personal data of customers and website visitors. Solventis B.V. is located at Parkstraat 20, 2514 JK in The Hague and registered with the Chamber of Commerce under number 94449503.
You are responsible for recording the personal data of your own customers.
When you visit our website, we collect data about how the site is used, such as the number of visitors, pages viewed, referring websites, and technical information about your device and browser. We use this data to improve the website and make it more user-friendly. For this purpose we place cookies.
We use analytical tools such as Google Analytics, Microsoft Clarity, and MonsterInsights. The data collected through these tools is anonymized and not used to identify individual visitors.
When you contact us via a form, e-mail, or telephone, we record information such as your name, e-mail address, company name, and where applicable your phone number or the subject of your inquiry. We use this information to respond to your question or process your request.
We may also use this information for newsletters, promotional communication, or to forward a quotation request to carefully selected partners.
When you are listed as a partner on our platform, we process additional data, including company information (name, registration number, address, contact person), content you provide yourself (logos, product descriptions, images), usage statistics for your listing (views, clicks, interactions), and billing and payment information.
We use this data to publish your profile, issue invoices, measure listing performance, and provide insights into your results.
No. We will never sell or rent your personal data. We only share data with carefully selected partners who provide certain services for us (legally: processors), and only when necessary. We have made good agreements with these partners about confidentiality and security.
Please note: the Peppol.nu website contains links to websites of other companies. Solventis B.V. is not responsible for compliance with privacy legislation by those companies.
We do not retain personal data longer than necessary for the purpose for which it was recorded. The following retention periods apply:
— During active partnership: all data active
— After cancellation: listing archived within 30 days
— Invoice data: 10 years (statutory retention obligation Tax Authority)
We have taken appropriate technical and organizational measures to secure personal data. Our website has a TLS certificate and we use a firewall to prevent abuse.
Under privacy legislation (GDPR) you have the following rights:
— Right of access: you can request which personal data we hold about you
— Right to rectification: you can have incorrect data corrected
— Right to erasure: you can request deletion, except where there is a legal retention obligation
— Right to restriction: you can have processing restricted in certain situations
— Right to data portability: you can request your data in a structured format
— Right to object: you can object to processing based on legitimate interest
Send an e-mail to info@solventis.nl or a letter to Solventis B.V. attn. Peppol.nu, Parkstraat 20, 2514 JK The Hague. Before we process your request, we may ask you to identify yourself. You will receive a response within one month.
In certain cases we may refuse your request in whole or in part. We will then clearly explain why.
Please first report your complaint to us via info@solventis.nl. This also applies if you suspect your data has been misused or that a data breach has occurred. We will work with you to find a solution.
You also always have the right to file a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
Yes. You can unsubscribe from newsletters at any time via the unsubscribe link in the e-mail, or by contacting us at info@solventis.nl. The same applies to other marketing communications.
We may update this privacy policy from time to time, for example if we want to record more or different data. If we change the policy, we will always inform you well in advance by e-mail or via our website. The current version is 2.1 (October 2025).
