Questions about this Website - Peppol.nu Support & FAQ

QUESTIONS ABOUT THIS WEBSITE

Support, FAQs and help with using Peppol.nu

Peppol.nu provides comprehensive information about Peppol and e-invoicing, and we strive to make our website as user-friendly and informative as possible. If you cannot find something or have questions about the site's content, we're happy to help.

Comprehensive FAQs

We understand that many visitors have the same questions, so we've compiled an extensive section of frequently asked questions to help you quickly.

Quick Response

Use our contact form for your questions or comments. We aim to respond to your request within one business day.

Direct Support

Have urgent questions? You can also reach us by phone for direct support and personal advice.

Support Terms

FAQ
Frequently Asked Questions - common questions with answers
Access Point
Technical access to the Peppol network via a certified provider
KYC
Know Your Customer - verification process to prevent ghost invoicing
Implementation
The process of connecting to and integrating Peppol into your systems

Frequently Asked Questions (FAQs)

What is Peppol?

Explanation of the international network for electronic document exchange

Basic

Peppol (Pan-European Public Procurement On-Line)

Peppol is an international network for the exchange of electronic documents, such as e-invoices, between government institutions and businesses. It provides a standardized and secure way to exchange procurement documents electronically.

Core Functionalities

  • E-invoices: Electronic invoice exchange according to EU standards
  • Procurement documents: Orders, delivery confirmations and other trading documents
  • Secure exchange: End-to-end secured document transmission
  • Standardized: Uniform formats and protocols (UBL, AS4)
Global network: Peppol connects organizations in 41+ countries via one standardized network, simplifying international trade.

Benefits for Organizations

  • Cost savings through automated processes
  • Faster document processing and payments
  • Fewer errors through standardized formats
  • Compliance with European regulations

What does Peppol.nu offer?

Overview of our services and expertise in the field of Peppol

Our Expert Services

Peppol.nu provides advice, guidance and solutions for organizations that want to use the Peppol network.

Concrete Services

  • Implementation guidance: End-to-end support with Peppol implementation
  • Procurement guidance: Help with selecting the right Peppol provider
  • Strategic advice: Advice on e-invoicing and digital procurement processes
  • System integration: Connecting Peppol with your existing systems
Added value: We combine technical expertise with practical experience to help you get the maximum benefit from Peppol.

Support & Training

  • User training and change management
  • Supplier comparison and selection
  • Compliance advice and regulation updates
  • Ongoing support and optimization

How can I register my organization for Peppol?

Step-by-step explanation of the Peppol registration process

Registration

Peppol Registration Process

To use Peppol, your organization must be registered by a Peppol Access Point provider or through another Peppol supplier.

Required Steps

  1. Supplier selection: Choose a certified Peppol Access Point provider
  2. KYC process: Complete the Know-Your-Customer verification process
  3. Documentation: Provide business information and identification documents
  4. Configuration: Set up your Peppol ID and document routing
  5. Testing: Test the connection and document exchange
  6. Go-live: Start with productive document exchange
Anti-fraud measures: To prevent ghost invoicing, you must complete a know-your-customer process. This is mandatory for all Peppol participants.

How Peppol.nu Helps

  • Supplier matching: We help you find a suitable supplier
  • System integration: Support with integrating Peppol into your systems
  • Process optimization: Advice on best practices and configuration
  • Implementation guidance: Hands-on support throughout the entire process

Is the use of Peppol mandatory?

Overview of legal obligations per country and sector

European Situation

In some European Member States, Peppol is mandatory for e-invoicing, for example in Belgium. The obligation varies by country and sector.

Dutch Situation

Dutch government: E-invoicing is mandatory to the national government and to several municipalities, provinces and water boards. They express their preference for e-invoicing via Peppol, but have not made this explicitly mandatory.

Current Obligations

  • B2G Netherlands: E-invoicing mandatory, Peppol strongly preferred
  • B2G Belgium: Peppol mandatory for all government suppliers
  • B2G EU-wide: EN 16931 compliant e-invoicing mandatory
  • B2B sector: Not yet mandatory, but growing adoption

Future Developments

  • ViDA initiative: EU working on B2B obligations from 2028
  • National implementations: Countries preparing own B2B mandates
  • Sectoral adoption: Industries implementing Peppol as standard

Voluntary Adoption

However, Peppol is increasingly used by companies and governments that want to benefit from faster, cheaper and more efficient processes, even without legal obligation.

Where can I find more information?

Overview of available sources and documentation

Peppol.nu Resources

On our website you will find comprehensive information about Peppol, e-invoicing, and the benefits of digitalization in procurement processes.

Available Content

  • Knowledge articles: In-depth explanation of Peppol concepts and standards
  • Blog posts: Current developments and trends in e-invoicing
  • Supplier comparison: Overview of 120+ Peppol providers
  • Case studies: Practical examples of successful implementations

Services & Support

Personal advice: In addition, we offer helpful articles, blogs and advisory services that can further help you with your specific situation.

External Sources

  • Peppol.org: Official international Peppol organization
  • Dutch Peppol Authority: Local implementation and support
  • EU Commission: European regulations and guidelines
  • OpenPeppol: Technical specifications and documentation

Specialized Support

For more complex questions and custom advice, you can use our consultancy services.

Contact & Support

How can I contact Peppol.nu?

Various ways to get in touch for questions and support

Contact

Contact Options

You can contact us through the contact form on our website or by phone. We strive to respond to your questions or comments within one business day.

Preferred Methods

  • Contact form: Via our website for written questions
  • Email: Direct contact via info@solventis.nl
  • Phone: For urgent questions and direct advice
  • Video call: For extensive consultations and presentations
Service Level: We strive to respond to your request within one business day. For more complex questions, a comprehensive answer may take slightly longer.

What to Include

For a quick and targeted response, it's best to mention:

  • Your organization and contact details
  • Type of question (general, technical, commercial)
  • Current situation and desired outcome
  • Urgency and preferred contact method

Specialized Support

For technical implementation questions, strategic advice or extensive consultancy, we can schedule a conversation or video call with our specialists.

Problems with the Peppol.nu website

Help with technical problems and website-related questions

Reporting Technical Problems

If you experience technical problems with the website, you can fill out our contact form or contact us by phone. We will ensure that your problem is resolved as quickly as possible.

Common Problems

  • Loading speed: Pages load slowly or not at all
  • Forms: Contact form or other forms don't work
  • Search function: Searching the website returns no results
  • Mobile display: Website doesn't display properly on mobile
  • Links: Broken links or incorrect redirects

What to Do When Experiencing Problems

  1. Browser check: Try a different browser or incognito mode
  2. Clear cache: Delete browser cache and cookies
  3. Connection test: Check your internet connection
  4. Take screenshot: For visual problems
  5. Contact us: If the problem persists
Quick solution: When reporting problems, mention your browser, device and a description of what's going wrong. This helps us solve the problem faster.

Website Feedback

Do you have suggestions for improving our website? We'd love to hear your feedback about:

  • User-friendliness and navigation
  • Missing information or functionalities
  • Errors in content or outdated information
  • Ideas for new features or content

Question not found?

Do you have a question that's not in our FAQs or do you need specific support? Our team is ready to help you with personal advice and professional support.

Ask your question Request advice

Peppol.nu - Always available for your questions
Response within one business day