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Help and contact

Looking for the right Peppol service provider, or want to understand how e-invoicing works? Use the comparison tool, consult the knowledge base, or search the Peppol Address Book. Peppol.nu helps you find your way — independent and free of charge.

Help and Contact - Get in touch with Peppol.nu

What does Peppol.nu do?

Peppol.nu is an independent platform for organisations looking to find the right Peppol service provider. We compare, inform and guide — but do not sell e-invoicing services ourselves and receive no commission on any agreement you reach with a provider.

Independent comparison

Use our comparison tool to filter Peppol service providers based on your situation: software environment, invoice volume, sector and countries. Every provider on the platform is officially connected to the Peppol network.

e-Invoicing knowledge base

Our extensive knowledge base provides clear explanations of Peppol, the e-invoicing mandate in the Netherlands, Belgium and across Europe, technical standards and the Peppol network. Freely accessible to everyone.

Peppol Address Book

Look up whether an organisation is already connected to the Peppol network. Useful for suppliers and buyers who want to verify whether they can exchange electronic invoices with a specific party.

What can you contact us about — and what not?

To avoid disappointment we prefer to be upfront about what we can and cannot do for you. This way you immediately know whether you are in the right place, and we can refer you to the right party if needed.

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We can help you with this

  • Comparing and choosing a Peppol service provider or access point use the comparison tool
  • Orientating questions about Peppol and e-invoicing (what is Peppol, when is it mandatory, how does an access point work?) consult the knowledge base
  • Independent advice on your choice of provider or switching to a different provider get in touch
  • Looking up whether an organisation is already connected to the Peppol network use the address book
  • Questions about how the comparison tool on Peppol.nu works get in touch
  • Registering as a supplier or partner on the platform sign up now
  • Feedback on or reports about the content of our website get in touch
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We cannot help you with this

  • Technical support for your specific e-invoicing software or Peppol subscription → contact your own supplier
  • Problems sending or receiving Peppol invoices → report this to your Peppol service provider
  • Complaints about an access point or the functioning of the Peppol network → this falls under the authority of the relevant Peppol Authority
  • Registration on the Peppol network → this is arranged through a certified Peppol Access Point provider
  • Legal, tax or accounting questions related to e-invoicing → consult a professional adviser or your national tax authority
Peppol Authorities For complaints and supervisory questions about the Peppol network, contact the Peppol Authority in your country: overview of Peppol Authorities (OpenPeppol).

Get in touch

For questions about Peppol or e-invoicing, please first consult our knowledge base or use the comparison tool — the chances are your question is already answered there. Are you a supplier or software vendor with a question about a listing or partnership? There are two ways to reach us.

WhatsApp — for suppliers

Are you a software vendor or service provider and want a quick answer about what a listing on Peppol.nu could mean for you? WhatsApp gives you a fast, direct response. Exclusively for business enquiries about listing and partnership options.

Business enquiries · office hours Start WhatsApp chat

Contact form

For partnership applications, questions about listing packages and pricing, or other business enquiries. Use the form to describe your situation — we will get back to you.

Response within 1 business day Go to contact form
Response times: We aim to respond to contact form submissions within one business day. WhatsApp is exclusively for suppliers with a specific question about a listing or partnership — please do not use this channel for general Peppol questions.

Frequently asked questions

Below you will find answers to the questions we receive most often. Can't find what you're looking for? Feel free to get in touch.

Peppol.nu is an independent comparison platform and knowledge centre for Peppol e-invoicing. We help organisations find the right Peppol service provider through our comparison tool, offer extensive articles on e-invoicing and Peppol, and provide independent guidance on provider selection when requested. Peppol.nu does not sell e-invoicing services itself and receives no commission on agreements you enter into with a provider.
No. Peppol.nu is not a Peppol service provider and not an access point. We are an independent platform that helps you find the right service provider. To actually connect to the Peppol network you need a certified Peppol Access Point provider — find one via our comparison tool.
Using the comparison tool and knowledge base is completely free for organisations looking for a Peppol service provider. We receive no commission on agreements you enter into with a provider. For extensive consultancy engagements we charge a fee; please get in touch for more information.
Technical support questions about your specific e-invoicing software or Peppol subscription should be directed to your own supplier or service provider — they are responsible for supporting their product. Peppol.nu can help if you are considering switching providers or would like independent advice on which provider better suits your situation.
Complaints about the functioning of the Peppol network, access points, or compliance with Peppol rules should be directed to the Peppol Authority in your country. An overview of all Peppol Authorities and their contact details can be found on the OpenPeppol website. For problems with sending or receiving invoices, contact your own Peppol service provider.
We aim to respond to contact form submissions within one business day. For urgent matters, WhatsApp is the fastest option during office hours. Please note that WhatsApp is reserved for suppliers and software vendors with a specific question about a listing or partnership.
Vendors of Peppol solutions can apply for a partnership on Peppol.nu. We offer Basic, Professional and Premium listings. More information is available on our partner page, or contact us directly via info@peppol.nu or WhatsApp.
Peppol Authorities are official bodies that govern the Peppol network in their respective countries and set the rules for access points. Peppol.nu is an independent private platform that helps organisations navigate the market of Peppol service providers. We have no official role within the Peppol network itself.

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